drawmycomp

Frequently Asked Questions

What file format must I have my data In?

The system accepts both XLS and XLSX file types. We provide a sample XLS file for all members after sign up, simply copy and paste your data into it and upload accordingly.

How many entry records can I upload?

If you are uploading an XLS, you can enter approximately 65,000 records/rows. Otherwise an XLSX will allow approximately 400,000 records/rows. If you need to upload more than 400,000 records/rows, please email us at dmc@randem.com.au.

Can I upload more than one list per competition?

No. All entrants must be uploaded to your competition in one file.

Can I change the list once It's uploaded to the system?

As long as you haven’t generated a winner, you can change the uploaded list. Once you generate the first winner, you can no longer upload or change the data.

Can I do multiple draws for a competition?

Yes. You can return to your competition and continue to draw winners from the same list. Winners from previous draws of that same list for the same competition will be removed from future draws so as to ensure no one wins multiple times.

Can you provide software approval documentation for our license application?

You can download the software approval letters for NSW and SA here or, from the main menu above.

Is the system approved in all Australian states?

DrawMyComp is approved in all states requiring specific approval for electronic draw software. Please check any trade promotion license applications for any required information and documentation.

Can you provide the documentation outlined in Section 3 of the South Australia permit application?

You are only required to mention the use of DrawMyComp and our relevant software approval number in your competition terms & conditions, and submit a copy of the software approval letter with your application (available to download here, or from the main menu above) . You do not need to attach the list of documents requested in the application form.

What is included in the Premium Membership?

Premium Membership includes 12 competition draws that can be used anytime within the 12 month membership period. Premium Memberships are perfect for companies or agencies running/managing between than 4 and 12 competitions per year for themselves or their clients.

What is included in the Corporate Membership?

Corporate Membership offers unlimited competition draws within the 12 month membership period. Corporate Memberships are perfect for companies or agencies running/managing more than 12 competitions per year for themselves or their clients.

Is it possible to test the system?

You can test whether the software accepts your data after you have signed up to DrawMyComp. Simply log in to your account and upload your competition data via the ‘Add a Competition’ feature. You can change the uploaded data as many times as you wish, as long as you don’t generate a winner. Once you generate the first winner, you can no longer upload or change the data. This will be deducted from the total number of draws available in your membership package.

How will I be notified of the winners?

You will receive a PDF report via email once the draw is complete. You will also be able to view winner details in your DrawMyComp account.

Are there other payment options other than credit card?

Pay Per Use Memberships must be paid by Credit Card. For Premium and Corporate Memberships you are able to pay for a 12 month membership in advance via direct payment to us, however, administration charges apply. Contact us at dmc@randem.com.au and we’ll issue you an invoice for payment.

What if I do not wish to continue with a Premium or Corporate Membership?

When you sign up for a Premium or Corporate Membership you are committing to a 12 month membership and are liable to complete this payment in full. If you have any doubts about your long term usage we recommend you use the Pay Per Use option.

How do I renew my membership?

We will email you renewal reminders as your membership expiry date approaches. When you log into your DrawMyComp account after the expiry date, you will be prompted to renew your account. You can select any of our membership types to suit your needs for the new membership period.

Can I upgrade my account?

Once your membership period has ended, you will be able to select any of our membership types to suit your needs for the duration of the new membership period. If you wish to upgrade your account before your current membership period ends, your new 12 month membership will begin from the day that you upgrade. You will not be able to downgrade your membership type until your current period expires. Feel free to contact us at dmc@randem.com.au if you have any queries about your current membership.

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PRIVACY POLICY (Effective November 2015)

DrawMyComp respects your privacy and is committed to its protection. We are bound by the Australian Privacy Principals of the Privacy Act 1988(Cth).

This privacy policy explains why and when we collect your personal information, and what use we make of that information. The policy also explains where and why your information may be disclosed to third parties, and the security measures used by DrawMyComp to help protect your personal information.

What information do we collect?

DrawMyComp collects the information you give us either online or by email, post, facsimile, face to face, over the phone or through our partners. In most cases, the personal information DrawMyComp will collect from you is the personal information required in order to provide services to you, and also for ongoing management and support of those services. This information may include your full name, company name, mailing address, phone number, email address, and other relevant additional details. We also collect your payment details such as your credit card number or bank account details when you sign up as a member of DrawMyComp.

DrawMyComp makes limited use of cookies and web storage on this website. A cookie is a small message given to your web browser (on the device you are using) by our web server in order to store information about user preferences. We also use cookies to track your interaction with our website, personalise your experience on our website and provide information on our product offerings through content networks across the internet (such as tailored advertising to you). You always have the option to disable cookies by turning them off in your browser but you may find that this reduces the functionality of our website.

How DrawMyComp uses your information

We collect and use your personal information to deliver our services to you. This will include provision to you of sales and technical support, billing and credit control, renewal notices, maintenance notices, system changes and other functions relevant to your services with us. We may use your information to measure your experiences of our products/services/website, improve or develop our products/services/website, perform research and analysis, and contact you for marketing purposes (including but not limited to new products, services, promotions, giveaways, via email, telephone and SMS). If you do not wish to receive any marketing communications from DrawMyComp, you may opt-out and stop the delivery of future promotional material from DrawMyComp by following the special instructions in the email you receive or by emailing us at dmc@randem.com.au.

How DrawMyComp protects your information

DrawMyComp is a product of RANDEM, which has offices in Australia and India. Any information that you supply to DrawMyComp or any of its related companies will be shared within the internal company group to facilitate our provision of products and services to you. Each of our international subsidiary companies is committed to protecting your personal information.

The transfer of information across any media may involve a certain degree of risk, and the Internet is no different. However, helping you to keep your information secure is very important to DrawMyComp.

Security

At DrawMyComp we treat your data with the utmost security and use a range of technologies and policies including firewalls and access controls and restrictions to ensure that your data is secured not only from access and visibility but also from unauthorised alteration or erasure.

All sensitive data including your credit card information is encrypted and transmitted via Secure Socket Layer (SSL) technology.

You can also use simple precautions to help protect your security, such as protecting against the unauthorised use of your username or password or other authentication ID.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Changes

DrawMyComp may make changes to its privacy policy from time to time. You should check our privacy policy from time to time to see if we have made any changes to it.